Definition: "The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs" (21CFR820.3).

UBRL complies with various regulatory agencies (clinical & preclinical) to deliver good quality and reliable results for our clients within the specific time. The following ensure that UBRL provides the highest level of quality service to our clients:

  • UBRL have an excellence team of trained laboratory staff: separate Lab Director (s) for clinical & pre-clinical research, Clinical Consultant, Technical Consultant (s), CLS, CLT, Phlebotomist, Research Associate and Research Assistants.
  • Fully certified and dependable staff devoted to high quality service.
  • Bar Code technology for accurate sample identification/testing.
  • Fully automated robotic hematology, chemistry, immunoassay (ELISA) testing (clinical).
  • Fully automated robotic ELISA based for Biomarker testing (pre-clinical).
  • UBRL participates in a proficiency testing program with American Proficiency Institute (API)
  • Multi-service laboratory fully accredited and inspected by Commission on Office Laboratory Accreditation (COLA).
  • CLIA Laboratory Certificate of Accreditation (Clinical Laboratory Improvement Amendments).
  • The Quality Assurance (QA) team implements a set of guidelines to help facilitate and control the organization with regards to quality.